Martina Magic Clean
Terms and Conditions
Last updated: 2 November 2026
Please read these Terms and Conditions before booking a cleaning service with Martina Magic Clean.
1. Booking Services
All cleaning appointments must be agreed in advance. Bookings are subject to availability and confirmation.
2. Cleaning Services
We aim to provide reliable and professional cleaning services according to the requirements agreed with each customer.
Any additional tasks or changes to the agreed service should be discussed in advance.
3. Access to the Property
Customers must ensure that access to the property is available at the agreed appointment time.
Please inform us in advance of any special access arrangements.
4. Payments
Prices and payment arrangements will be agreed with the customer before the cleaning service takes place.
Any additional charges must be discussed and agreed in advance.
5. Cancellations and Rescheduling
Customers should provide as much notice as possible if they need to cancel or reschedule an appointment.
Any applicable cancellation charges will be communicated before a booking is confirmed.
6. Customer Satisfaction
Customer satisfaction is important to us. If you have any concerns about a cleaning service, please contact us as soon as possible so we can discuss the matter.
7. Contact Information
For bookings, enquiries or questions about these Terms and Conditions:
- Phone: 07729 216505
- Email: Martinamagiclean@gmail.com
Additional Cleaning Terms & Conditions
1. Property Condition and Additional Charges
Our cleaning prices are based on the property’s condition and the level of cleaning agreed at the time of booking.
If, upon arrival, the property is found to be significantly dirtier or in a worse condition than originally described or agreed, Martina Magic Clean reserves the right to request an additional charge to cover the extra time, work and cleaning products required.
Any additional charges will always be discussed with and agreed by the customer before the additional work is carried out.
If the customer does not agree to the additional charge, we reserve the right to complete only the originally agreed level of cleaning or decline the additional work.
2. Water and Electricity Supply
Customers must ensure that running water and electricity are available at the property for the duration of the cleaning appointment.
If water or electricity is unavailable, we may be unable to carry out certain cleaning tasks to the expected professional standard.
In these circumstances, Martina Magic Clean cannot guarantee the usual cleaning results for tasks affected by the lack of essential utilities. We will inform the customer as soon as possible and discuss any necessary adjustments to the service.
If the lack of water or electricity prevents us from completing the agreed cleaning service, additional arrangements or a rescheduled appointment may be necessary.
3. Pre-existing Damage and Property Conditions
Martina Magic Clean is not responsible for pre-existing damage, stains, discolouration, permanent marks, wear and tear or defects that cannot reasonably be removed through standard cleaning methods.
We will take reasonable care when cleaning all surfaces and belongings. Customers should inform us in advance of delicate materials, specialist surfaces or items requiring particular care.
4. Access and Working Conditions
Customers must ensure that the property is safe and accessible at the agreed appointment time.
We reserve the right to postpone or decline work if conditions at the property are unsafe, unsuitable or prevent us from carrying out the cleaning service properly.
5. Customer Agreement
By confirming a booking with Martina Magic Clean, customers acknowledge and agree to these Terms and Conditions.
Thank you for choosing Martina Magic Clean. We appreciate your trust in our services.